Welcome to ChicWear UK’s FAQ section, where we address your most common enquiries with the same attention to detail we apply to our timeless menswear collections. Should you require further assistance, our refined customer service team is always at your disposal via [email protected].

Our Products

What styles of menswear does ChicWear UK specialise in?
We curate classic British menswear with contemporary relevance, offering everything from formal blazers and Oxford shirts to casual chinos and knitwear. Our collections balance sophistication with wearability, perfect for the discerning gentleman who values both tradition and modern comfort.
How do I determine the correct size for formal shirts?
Like the precise tailoring of our shirts, we recommend consulting our detailed sizing guide (available on each product page). For formal shirts, measure your neck circumference and sleeve length for optimal fit. Should you require personal advice, our style consultants are pleased to assist.
Are your leather shoes true to size?
Our brogues, loafers and Oxford shoes typically fit true to UK sizing. We suggest ordering your regular size for classic fits, while allowing for the natural stretching of premium leather. Those between sizes may prefer sizing down for a more tailored fit.

Ordering & Account

How do I create an account?
Simply select “Register” during checkout or via our account page. We require only essential details – much like our minimalist approach to design – to facilitate future purchases and order tracking.
Can I modify my order after placement?
As our team begins processing orders with prompt efficiency (within 1-2 business days), modifications may only be possible within the first few hours. Please contact us immediately at [email protected] with your request.

Payment Methods

What payment options do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal, ensuring secure transactions as reliable as the stitching in our blazers.
Is my payment information secure?
Absolutely. We employ industry-standard encryption – treating your financial data with the same discretion we apply to selecting fabrics for our formal shirts.

Shipping & Delivery

What are my shipping options?

Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch) – ideal when timely delivery matters

Free Shipping: For orders over £50 via EMS (15-25 business days) – perfect for considered wardrobe additions

Do you ship internationally?
We deliver worldwide with the same reliability as our signature brogues, excluding only certain remote areas and parts of Asia. Our dispatch team at 80 Regency St ensures your package begins its journey with the care we devote to our window displays.
How can I track my order?
Upon dispatch, you’ll receive tracking details allowing you to monitor your order’s progress with the same precision we apply to aligning pinstripes. Tracking is available via our website or directly through the carrier.

Returns & Exchanges

What is your returns policy?
We offer a 15-day returns period from delivery date. Items must be unworn, with original tags and packaging – as pristine as when they left our care. Return shipping costs are the customer’s responsibility, except in cases of our error.
How do I initiate a return?
Please contact [email protected] with your order details. We’ll provide return instructions as clearly as we specify the thread count of our Oxford shirts. Refunds are processed within 5 business days of receiving returned items.
What if my item arrives damaged?
Should any item fail to meet our exacting standards upon arrival (an exceedingly rare occurrence), please contact us immediately with photographs. We’ll arrange replacement or refund with the same efficiency we apply to dispatching orders.

Further Assistance

For matters requiring personal attention, our customer service team responds to [email protected] within one business day. We approach every enquiry with the same dedication we apply to selecting fabrics for our seasonal collections.

At ChicWear UK, we believe exceptional service completes the ensemble – because true style extends beyond the wardrobe to every aspect of the gentleman’s experience.