At ChicWear UK, we take as much care with our returns process as we do with the construction of our fine British menswear. Should any item not meet your exacting standards, we offer a straightforward returns service designed with the same attention to detail found in our classic tailoring.

Our Returns Promise

We understand that even the most discerning gentleman may occasionally need to return an item. Our policy reflects the same commitment to quality service that defines our collections:

  • 15-day return window from delivery date
  • Free returns for UK customers (international returns subject to shipping fees)
  • Full refund or exchange option
  • Prompt processing within 3 business days of receipt

Note: For hygiene reasons, we cannot accept returns on formal shirts, casual shirts, polo shirts, or any other innerwear items unless faulty. All items must be returned unworn, with original tags attached, and in pristine condition.

The Returns Process

Our returns procedure is as meticulously crafted as our Oxford shirts:

Step 1: Initiate Your Return

Please email our customer service team at [email protected] with the following details (or use our template below):

Subject: Return Request – Order #[Your Order Number] Dear ChicWear UK Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Colour] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Details]] I confirm the items are in original condition with all tags attached. Kind regards, [Your Full Name] [Your Order Number] [Your Contact Information]

Step 2: Package Your Items

Return your items in their original packaging if possible, including all protective covers for shoes and accessories. For blazers and formalwear, we recommend using the original garment bag.

Step 3: Ship Your Return

UK customers will receive a prepaid return label. International customers should return items via tracked post to:

ChicWear UK Returns
80 Regency St
Westminster, GB CH2H 6BL

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3 business days
  • Your original payment method will be credited within 5-10 business days (depending on your bank)
  • For exchanges, we’ll dispatch your new item within 2 business days of approval

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned unless faulty:

  • Formal Shirts (including Oxford and Long Sleeve variations)
  • Casual Shirts
  • Polo Shirts
  • Any item without its original tags
  • Personalised or made-to-measure items

Damaged or Faulty Items

Should you receive an item that doesn’t meet our exacting quality standards (a rare occurrence we treat with the same seriousness as a misaligned lapel), please contact us immediately. We’ll arrange a free return and expedited replacement at no cost to you.

Further Assistance

Our customer service team approaches returns with the same dedication we apply to our craft. For any questions, contact us at [email protected] and expect a response within one business day.

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