At ChicWear UK, we extend the same meticulous attention to our shipping and returns processes as we apply to crafting our fine British menswear. Our policies are designed with the discerning gentleman in mind, offering both convenience and the premium service you expect from a purveyor of quality apparel.
Shipping Information
Order Processing
We take 1-2 business days to carefully prepare your order for dispatch, ensuring each item meets our exacting standards before leaving our Westminster atelier.
Shipping Options
We offer two shipping methods to accommodate your needs:
- Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch - Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Please note we cannot currently ship to certain Asian destinations and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
Should any item fail to meet your expectations, our straightforward returns process mirrors the precision of our tailoring.
Our Returns Promise
- 15-day return window from delivery date
- Free returns for UK customers (international returns subject to shipping fees)
- Full refund or exchange option
- Prompt processing within 3 business days of receipt
Important Note on Non-Returnable Items
To maintain our hygiene standards, we cannot accept returns on:
- Formal Shirts (including Oxford and Long Sleeve variations)
- Casual Shirts
- Polo Shirts
- Any innerwear items unless faulty
All returned items must be unworn, with original tags attached, and in pristine condition.
The Returns Process
Our returns procedure is as carefully constructed as our Oxford shirts:
Step 1: Initiate Your Return
Email our customer service team at [email protected] with the following details:
Subject: Return Request – Order #[Your Order Number]
Email Template:
Dear ChicWear UK Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Details:
– Item(s) to return: [Product Name, Size, Colour]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for [Product Details]]
I confirm the items are in original condition with all tags attached.
Kind regards,
[Your Full Name]
[Your Order Number]
[Your Contact Information]
Step 2: Package Your Items
Return your items in their original packaging where possible, including all protective covers for shoes and accessories. For blazers and formalwear, we recommend using the original garment bag.
Step 3: Ship Your Return
UK customers will receive a prepaid return label. International customers should return items via tracked post to:
ChicWear UK Returns80 Regency St
Westminster, GB CH2H 6BL
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3 business days
- Your original payment method will be credited within 5-10 business days (depending on your bank)
- For exchanges, we’ll dispatch your new item within 2 business days of approval
Damaged or Faulty Items
Should you receive an item that doesn’t meet our quality standards (a rare occurrence we treat with the same seriousness as a misaligned lapel), please contact us immediately. We’ll arrange a free return and expedited replacement at no cost to you.
Further Assistance
Our customer service team approaches shipping and returns with the same dedication we apply to our craft. For any questions, contact us at [email protected] and expect a response within one business day.
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